FAQ

FINANCING

Do you finance?
We do not offer in-house financing but we are happy to offer great financing options from Wells Fargo and GreenSky. They offer workable financing and credit decisions come back lightening quick.

QUOTES/ESTIMATES

We try as best we can to create an accurate quote for installation, but until the installers are actually on site and assessing the actual job we cannot be certain of every single piece of pip required for a proper install. Same goes for gas plumbing—there are often challenges lurking below your home that even you may not be aware of!

DELIVERY

Do you deliver?
Delivery is included in the cost of the installation. For customers who wish to install their own appliances, curbside delivery of stoves and fireplaces and spas is provided free of charge, to any home in Kittitas County.

I need to replace my woodstove and will install it myself. Will you place my new wood stove in the same spot for me?
We will bring the stove in to the home and place it to your specifications for a fee that will vary depending upon how many stair steps and other issues might be involved. Our crew will not hook up the new stove to the existing venting material.

INSTALLATION

Do you install your products?
Yes, we do. Installation labor charges vary depending on the ceiling height, the number of stories, roof pitch, and other site-specific issues.

Do you subcontract out your installations?
NO! Installations are done by our employees. Our crew is trained and experienced in every type of stove and fireplace installation. We are licensed, bonded and insured.

What about gas plumbing?
We are happy to bid your gas plumbing needs, for all your gas appliances or just the unit you purchase from us.

Will you do the finish work?
We don’t do finish work, but we are happy to provide suggestions of excellent local stonemasons, rock/tile layers, and finish carpenters.

PERMITS

What permits will I need in order to install my new fireplace or stove?
The Cities of Ellensburg, Kittitas, Cle Elum and South Cle Elum, as well as Kittitas County, and State of Washington Department of Labor & Industries, require permits in most instances of installing or replacing a stove or fireplace. It is the homeowner’s responsibility to secure them.

SERVICE/WARRANTY

Do you service heating stoves and fireplaces?
We service everything we sell. All our products carry industry leading warranties.

STORE HOURS

What are your store hours?

Monday 8:30 am – 5:00 pm
Tuesday 8:30 am – 5:00 pm
Wednesday 8:30 am – 5:00 pm
Thursday 8:30 am – 5:00 pm
Friday 8:30 am – 5:00 pm
Saturday 9:00 am – 2:00 pm

Sundays and Major Holidays CLOSED
We are happy to meet customers outside normal business hours.